FAQ

AIG Sigorta has been giving service to more than 40 million customers in 160 countries and jurisdictions with its 90 years of history, extended product line, service quality, expertise and strong financial structure.

Travel Guard is a travel insurance product designed for our customers. It is a policy underwritten by AIG Insurance licensed to provide insurance in the country where your travel originates.

You can purchase Travel Guard Travel Insurance from our WEB Site www.travelguard.com.tr.

Yes, there are different types of insurance plans; 

1. Travel Guard Worldwide 
2. Travel Guard International Education 
3. Schengen Visa Health 
4. Schengen Visa Health Annual Unlimited 
5. Travel Guard Domestic

1. Travel Guard Worldwide-up to 90 days   
   Travel Guard Worldwide Annual-up to 1 year,each trip limited to 45 days 
2. Schengen Visa Health-up to 1 year,each trip limited to 90 days 
3. Schengen Visa Health Annual Unlimited-up to 1 year  
4. Travel Guard International Education-up to 1 year  
5. Travel Guard Domestic-up to 30 days

1. Travel Guard Worldwide-valid worldwide except for Afghanistan, Cuba, Democratic Republic of Congo, Iran, Syria, Sudan, North Korea or the Crimea region  
   Travel Guard Worldwide Annual-valid worldwide except for Afghanistan, Cuba, Democratic Republic of Congo, Iran, Syria, Sudan, North Korea or the Crimea region
   
2. Schengen Visa Health-valid in Schengen Countries  
3. Schengen Visa Health Annual Unlimited-valid in Schengen Countries  
4. Travel Guard International Education-valid worldwide except for Afghanistan, Cuba, Democratic Republic of Congo, Iran, Syria, Sudan, North Korea or the Crimea region  
5. Travel Guard Domestic-valid in Turkey

Yes, all our policies include 7/24 assistance.

For all your inquiries please call +90 212 310 4937 .Our customer contact agents will assist you immediately.

In case of emergency, please call 1 713 267 2525. AIG Travel representatives will assist you immediately.

AIG Travel

Emergency Assistance (24 hours): 1 713 267 2525

No, you don’t need to carry a copy of your Certificate of Insurance with you. All you need is your insurance policy number or the voucher number available to you from the email you will receive from AIG Insurance after purchasing the policy.

In the event that you did not receive the insurance certificate via email you can reprint or view your certificate of insurance by going to www.travelguard.com.tr.

The full Terms and Conditions of your Travel Guard Travel Insurance policy is available on the Policy Wording section of the Travel Guard Insurance pages or www.travelguard.com.tr.

For more detailed information about the benefits available, please visit our Travel Insurance and Policy Wording (Terms and Conditions) sections of the Travel Guard Insurance pages.

The coverage for trip cancellation begins at the moment of purchase of your travel insurance policy. All other benefits become effective the date and time the insured starts their trip.

In the event of an insurance claim, you can call us from +90 212 310 4937

In order to use the emergency medical evacuation service, please call 1 713 267 2525 AIG Travel or via AIG Sigorta A.Ş. Turkey and procure authorization from the AIG Sigorta A.Ş. Accident & Health Claims Department.

Please click “Make a Claim” link and you will see which documents necessary at the stage of evaluation of the claim.

Claims will be processed within 2 days after all required documentation has been submitted. Settlement will be realized within 4 working days.

You can call us +90 212 310 4937 to learn the status of your claim.